Privacy Policy
We are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use and store your data when you use this website or contact us regarding our services.
Who We Are
Chiltern Surface Co
Email: info@chilternsurface.co.uk
Phone: 07730 755 755
We provide exterior surface cleaning and restoration services across Buckinghamshire and surrounding areas.
What Information We Collect
We may collect and process the following information:
Name
Email address
Phone number
Property postcode
Details about your enquiry or project
Photos you choose to provide
We also collect limited technical data through cookies (see below).
How We Use Your Information
We use your information to:
Respond to enquiries and provide quotations
Assess the scope of work (including reviewing photos)
Communicate with you about your project
Improve our website and services
We do not sell or share your personal data with third parties for marketing purposes.
How Your Data Is Stored
Your information is stored securely and only retained for as long as necessary to:
Respond to your enquiry
Deliver our services
Meet legal or administrative requirements
Sharing Your Information
We may use trusted third-party services to operate our business, including:
Website hosting (Squarespace)
Email providers
Analytics tools (such as Google Analytics)
These providers only process your data as necessary and are required to handle it securely.
Cookies
Our website uses cookies to:
Ensure the site functions correctly
Understand how visitors use the site
Improve performance and user experience
You can choose to accept or decline non-essential cookies through the cookie banner when you visit the site.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where appropriate
To make a request, please contact us using the details above.
Contact
If you have any questions about this policy or how your data is handled, please contact:
Updates
We may update this policy from time to time to reflect changes in our services or legal requirements.